Privacy Policy

What We Collect

When you use Studio Express (studio.fromu4them.com), we collect:

• Your photo. The group image you upload to create your painting.
• Your email address. Used to send you your preview, your finished image, and occasional product updates from fromu4them.
• A job ID.A unique identifier tied to your order. Because we don't have user accounts, this is how we connect your upload, preview, and payment.

We do not create user accounts. We do not collect your name, address, or any information beyond what's listed above unless you contact us directly.

Discount Code Invitations

If you're invited to try Studio Express with a discount code, we collect your email address before you've ever visited the site, so we can send you the code and a reminder before it expires. This is different from the email we collect when you use the site yourself — an invited address isn't tied to a job or upload, and we don't use it for anything beyond sending the code and its reminders.

If you'd rather not hear from us, use the unsubscribe link in the code email — it removes your invite and adds you to our do-not-contact list, so we won't invite you again later either.

How We Use Your Information

We use your photo solely to create your painting. We do not use it for any other purpose.

We use your email address to:

• Send you your watermarked preview when your painting is ready
• Deliver your finished image after purchase
• Occasionally let you know about new products from fromu4them

You can unsubscribe from product updates at any time using the unsubscribe link in any email we send. We honor all opt-out requests promptly and will never send you marketing email after you've unsubscribed.

We do not sell your information to third parties.

How Long We Keep It

After these windows, files are permanently deleted from our servers automatically. If you need your finished image, download it from the email we send you — we can't retrieve it after 20 days.

Your email address is retained separately from your job files so we can honor unsubscribe requests. We do not use retained emails for any purpose other than what's described in this policy.

Refund Policy

Studio Express images are custom-generated on demand. All sales are final once you select and pay for your final image.

If you experience a technical issue — your image was not delivered, or your final image contains a watermark — please contact us at [email protected] and we'll make it right.

Payment

Payments are processed by Stripe. When you check out, you're redirected to Stripe's hosted payment page — your card details never touch our servers.

Stripe processes payments as merchant of record under their own privacy policy: stripe.com/privacy. They collect and handle your billing information according to their terms.

Third-Party Services

Your photo is submitted to Google's Gemini API for image generation; please refer to Google's privacy policy (policies.google.com/privacy) for details on how Google handles API inputs. When you use Studio Express, we also send your photo to Gemini briefly at upload to describe what's in the image so Rory can respond — this is separate from generating your styled image.

Encore / Animated E-Cards

When someone opens the animated e-card (“Encore”) you send through Studio Express, we'll let you know by email when your Encore has been opened. We don't track anything else about that visit.

If you choose to have us send the e-card directly to your recipient, we use the recipient email you provide only to deliver this card, and don't keep it on file for marketing.

Studio Express Conversation Logs

When you chat with Rory in Studio Express, we may retain your conversation transcript (including your email address and chat messages) in secure cloud storage for up to 30 days to improve the product experience.

Before those transcripts are deleted, we run an automated process that extracts anonymized insights — such as overall sentiment, general creative preferences, and theme feedback — into a separate analytics store. That aggregate store does not include your email address, session identifier, or raw chat text. Raw transcripts are not kept beyond the 30-day window.

Cookies and Tracking

We do not use advertising cookies or third-party tracking pixels. We collect basic server-side analytics (page views, funnel events) to understand how the product is performing. This data is aggregated and not tied to your identity.

Studio Express (studio.fromu4them.com) does not use advertising or third-party tracking cookies. Your session itself is stored on our servers, not in your browser. On your first visit, you'll see a short notice about this — your choice to accept or dismiss it is remembered using your browser's local storage, not a cookie, and doesn't unlock or restrict anything on the site either way.

One narrow exception: the checkout and Encore e-card pages set two small first-party cookies used only to tell your own checkout session apart from someone else opening your Encore (so we know when to send the open notification described above, and never mistake your own preview for a recipient opening the card). These cookies are not used for advertising or cross-site tracking.

Availability

Studio Express is currently available to visitors in the United States only.

Children's Privacy

Studio Express is not directed at children under 13. We do not knowingly collect information from children under 13.

Contact

Questions about this policy or your data?

Email: [email protected]
Phone: (720) 441-3384 (voicemail; we respond by email)

Changes to This Policy

If we make material changes, we'll update the “Last updated” date above. Continued use of the service after changes are posted constitutes acceptance.

fromu4them.com — Denver, Colorado